Vivian I. Rice is Manager for the Culturally and Linguistically Appropriate Services (CLAS) department and Manager for the Concierge Greeter Services at Augusta University Health System (AUHealth), a Level I trauma center and the clinical enterprise of the Medical College of Georgia in Augusta, GA. She joined the college in 1990, first working for the School of Nursing and Department of Surgery, later becoming the Employee Relations Specialist and subsequently a Recruiter for the clinical enterprise. Since then, Vivian has also served as a trained medical interpreter for the health system. In 2005, she developed and established the CLAS department to provide meaningful access to trained medical interpreters for limited English proficient patients.
Mrs. Rice graduated with a Bachelor’s of Science degree with a concentration in Management from Southern Wesleyan University in Central, SC. She co-authored the article “Awareness of the National Standards for Culturally and Linguistically Appropriate Services at an Academic Health Center” published in the January-March 2008 and subsequently the article “Progression in Understanding and Implementing the Cultural and Linguistic Appropriate Services Standards; Five-Year Follow-up at an Academic Center”, published in the April-June 2013 issue of Health Care Manager Magazine. She is a licensed instructor for the Bridging The Gap medical interpreters training.
Vivian was named Vice President for the Medical Interpreter Network of Georgia (MING) in July 2010 to promote equal access to health care services for Limited English Proficient individuals by supporting professional medical interpretation, and by serving as a resource for medical interpreters and providers in the state of Georgia. She has participated in numerous speaking engagements at a local, state, national and international level promoting Culturally and Linguistically Appropriate Services and Patient and Family Centered Care.